Frequently Asked Questions

Every brownie is handcrafted in small batches by Ms. Princess Sangrenes using premium Belgian couverture chocolate, organic butter, and carefully sourced ingredients. No preservatives, no shortcuts — just pure luxury in every bite.

Simply browse our shop, add items to your cart, and proceed to checkout. You can pay via GCash, Maya, credit/debit card, or cash on delivery. You can also schedule orders for future dates.

Yes! Every order comes in our signature maroon and gold packaging. For gifts, you can add a personalized message card, choose ribbon colors, and even opt for our premium velvet box packaging.

It's our signature gifting feature. You can schedule a celebration for anyone — birthdays, anniversaries, graduations, or any special occasion. On the chosen date, the recipient receives a beautifully branded reveal page with your personal message and a redeemable gift card.

You earn points with every purchase (1 point per peso spent). Points can be redeemed at checkout for discounts. As you accumulate points, you climb tiers — from Bronze to Platinum — unlocking benefits like free delivery, early access to flash sales, and exclusive flavors.

Absolutely! You can set up daily, weekly, bi-weekly, or monthly recurring orders. Perfect for offices, events, or simply making sure you never run out of your favorite brownies.

We currently deliver within Metro Manila and selected provinces. Delivery fees vary by location. Orders over a certain amount qualify for free delivery. Check our shipping page for full details.

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours and we'll make it right — guaranteed.

Share your unique referral link with friends. When they register and make their first purchase, you earn 200 loyalty points and they get a welcome discount. Top referrers can unlock Ambassador status with even greater rewards.